Utilities
Utilities

General

What is Loblaw’s mission?

Loblaw’s mission is to be Canada’s best food, health and home retailer by exceeding customer expectations through innovative products at great prices.

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When was Loblaw Companies Limited founded?

Loblaw Companies Limited (Loblaw) was incorporated on January 18, 1956, although portions of its business originated before 1900.

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What is the history of Loblaw?

Please refer to the History section of our website to learn more about the history of Loblaw.

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Where is Loblaw’s head office located?

Loblaw’s national head office is located at 1 President’s Choice Circle, Brampton, Ontario, Canada, L6Y 5S5.

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Where can I learn about corporate culture?

Please refer to the Be a Great Place to Work and Why Work Here? sections of our website for more information on Loblaw’s culture.

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What companies has Loblaw invested in or acquired?

On September 28, 2009, it was announced that Loblaws Inc. completed the acquisition of T&T Supermarket Inc. (T&T). This acquisition will help the Company extend its ethnic offering to better serve Canada’s largest growing customer segment, and positions it for future growth in the ethnic food market.

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How can I sign up for email notifications?

Please sign up for email notifications here.

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Where can I find a breakdown of your banner stores?

Please refer to our most current Annual Information Form (AIF) for a breakdown of our stores.

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Can we use information from your website in our textbook?

Unfortunately, we have a corporate policy that does not allow information from our corporate websites and reports to be reproduced.

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How can colleagues or members of the public receive information from or provide feedback to Loblaw about accessibility for customers with disabilities?

Loblaw welcomes questions and feedback about how we provide goods and services to all of our customers. Members of the public may ask questions or provide feedback in the manner most convenient to them, including in-person, by telephone (1-800-296-2332), in writing, or by email or other electronic communication device. Please direct written questions and feedback to 1 President’s Choice Circle, Brampton Ontario, L6Y 5S5 – attention diversity. 

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Where can I access Loblaw’s policies and procedures related to providing goods and services to persons with disabilities?

A copy of Loblaw’s policies and procedures concerning customer service accessibility are available on request. Members of the public may submit a request in the manner most convenient to them, including in-person, by telephone (1-800-296-2332), in writing, or by email or other electronic communication. The request must specify the document(s) that the individual wishes to receive.  Documents will be provided by mail in 12-point type font unless the request indicates that an alternative, accessible format is required.

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Dividends

How much are dividends for common shares?

The most recent common dividend price is available in the Dividends section of our website.

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How much are dividends for preferred shares?

The most recent preferred dividend price is available in the Dividends section of our website.

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What is the difference between eligible and ineligible dividends?

An eligible dividend is any taxable dividend that is paid after 2005 to a resident of Canada by a Canadian corporation, and that is designated by that corporation to be an eligible dividend.

Certain dividends received after 2005 by shareholders, who file personal income tax returns in Canada, are designated as “eligible dividends” under the Income Tax Act of Canada by the paying corporation, and will be eligible for more favourable treatment for Canadian income tax purposes than normal dividends that are received by shareholders. This designation is made for the purposes of the enhanced dividend tax credit, according to subsection 89(14) of the Income Tax Act, and for any corresponding provincial legislation.

Shareholders with questions regarding the tax treatment of dividends should consult with their own tax advisors or contact the local office of the Canada Revenue Agency and, where applicable, provincial taxation authorities.

Please refer to the Dividends section of our website for more information.

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Do you pay a cash dividend?

Yes, we do pay a cash dividend. For more information, please contact our Transfer Agent, Computershare Trust Company of Canada.

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Dividend Reinvestment Plan

Do you have a dividend reinvestment plan (DRIP)?

The DRIP for Loblaw Companies Limited will terminate after the completion of the April 1, 2011 common share dividend payment. The termination of the DRIP was announced in the Company’s Q4 News Release issued on February 24, 2011.

The Board of Directors of Loblaw Companies Limited approved the discontinuance of the DRIP after the dividend payment on April 1, 2011 when approximately $300 million in common share equity will be raised through the program. This target was disclosed as part of the initial announcement of the DRIP.

A share certificate for whole common shares held under a Participant’s account under the DRIP and a cash payment for any fractions of a share held in such account, based on the closing price of the common shares on the TSX as of the close of the trading day following the date of the termination of the DRIP, will be remitted to the Participant.

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Shares

What is Loblaw’s ticker symbol?

Loblaw shares are traded under the ticker symbol “L” on the Toronto Stock Exchange (TSX).

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How do I buy and sell Loblaw shares?

You can buy and sell Loblaw shares through a stockbroker who is a member of the exchange on which our shares are traded.

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On what exchanges are Loblaw shares listed?

Both our common and preferred shares are traded on the TSX.

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Where can I find historical prices?

Please refer to the Historical Price Look-Up section of our website.

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How can I obtain a prospectus for Loblaw’s preferred shares?

Please refer to the SEDAR section of our website or contact us.

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How can I calculate the value of my shares?

Please refer to the Investment Calculator section of our website.

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How many shares of Loblaw are outstanding?

Please refer to the Stock Information section of our website.

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Does Loblaw have a Normal Course Issuer Bid?

Yes, Loblaw has a Normal Course Issuer Bid (NCIB) with the Toronto Stock Exchange TSX.

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What is the valuation day cost base for the Company?

For capital gains purposes, the valuation day (December 22, 1971) cost base for the Company is $0.958 per common share. The value on February 22, 1994, was $7.67 per common share.

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When was your last stock split?

The last stock split for Loblaw common shares (L) was a 3-for-1 in 1996.

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Shareholder Information

Who is the Transfer Agent and Registrar for Loblaw’s common and preferred shares?

Computershare Trust Company of Canada
100 University Avenue, 9th Floor
Toronto, Ontario
M5J 2Y1
1-800-564-6253

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Whom should I contact if my address has changed?

Please contact Loblaw’s Transfer Agent at:

Computershare Trust Company of Canada
100 University Avenue, 9th Floor
Toronto, Ontario
M5J 2Y1
1-800-564-6253

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Whom should I contact regarding my stock certificate?

Please contact Loblaw’s Transfer Agent at:

Computershare Trust Company of Canada
100 University Avenue, 9th Floor
Toronto, Ontario
M5J 2Y1
1-800-564-6253

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When is Loblaw’s next Annual Meeting of Shareholders?

Loblaw’s next Annual Meeting of Shareholders will be held on May 5, 2011.

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Can anyone attend Loblaw’s Annual Meeting of Shareholders?

The Annual Meeting of Shareholders is open to company shareholders who hold the right to vote.

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When was the last Annual Meeting of Shareholders?

Our last Annual Meeting of Shareholders was held on May 5, 2010, at the Metro Toronto Convention Centre.

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What is the Committee on Uniform Security Identification Procedures (CUSIP) number for Loblaw’s shares?

The Committee on Uniform Security Identification Procedures (CUSIP) is a numbering system for securities instruments that is assigned for the purposes of clearing and settlement. The CUSIP numbers for Loblaw trading on the TSX are as follows:

  • Loblaw Companies Limited Common Shares: 539481101
  • Loblaw Companies Limited Second Preferred Shares, Series A: 539481606

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Loblaw Financial Information

When do you announce your financial results?

We announce our results on a quarterly basis. These dates are determined by the Board of Directors.

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When is your fiscal year end?

Our fiscal year end in 2011 is Saturday, December 31, 2011.

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How can I obtain a copy of the latest Annual and Quarterly Reports?

Our latest Annual and Quarterly Reports are available in the Financial Reporting section of our website.

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How can I access Loblaw’s regulatory filings?

You can access Loblaw’s regulatory filings on the System for Electronic Document Analysis and Retrieval (SEDAR). Refer to the SEDAR section of our website for more information.

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Who is Loblaw’s independent accounting firm?

Loblaw’s independent accounting firm is KPMG LLP.

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Who are the equity analysts covering Loblaw’s stock?

Please refer to the Analyst Coverage section of our website.

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General

Where can I find additional information about Loblaw?

Please refer to the About Us section of our website for more information on Loblaw.

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How can I contact Investor Relations?

Please refer to the Investor Contacts section of our website.

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Where can I learn about Loblaw’s senior officers?

Information on our senior officers can be found in the Management Board section of our website.

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Where can I find the most recent presentations?

The most recent presentations can be found in the Events and Presentations section of our website.

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Make a Positive Difference in Our Community

How do you invest in your community?

We believe in making a difference in the communities in which we live and work, every single day. This begins with supplying jobs and supporting local economies. With approximately 136,000 colleagues working in more than 1,000 corporate and franchised stores, we are a major contributor to local employment and economies in Canada.

We also give generously in the areas of President’s Choice Children’s Charity, healthy active kids, feeding our neighbours, greening our communities, our Colleague Volunteer Grant Program, education and research.

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What are you doing to encourage healthier eating?

We’ve made health and wellness a priority, and we’re devoting more resources than ever to developing healthier foods, promoting healthy food choices and lifestyles, and working with industry partners and regulators to shape national food strategies.

In our stores, we offer a variety of healthier foods to address many different health, lifestyle and diet regimens. These include fresh, wholesome vegetables, fruits, meat, whole grains and dairy products, as well as our Blue Menu product line, which is one of Canada’s largest healthier brands. Each Blue Menu product is designed to be healthier than the PC alternative, and at the same great price.

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Why aren’t all of your products considered “healthy/healthier”?

We pride ourselves on offering a variety of great-tasting, better-for-you options through our Blue Menu products. However, we are equally committed to providing choice to our customers and ensuring that their favourite foods, from all around the world, can be brought to their tables. Some of those products may not be considered “healthy/healthier”, but with the option of Blue Menu products, we believe that we are helping customers make healthier choices as much as possible – without sacrificing taste or quality.

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Are the Blue Menu products the same price as other PC products?

On average, Blue Menu products are comparable in price to our other great PC products.

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Are you making an effort to cut down on salt?

Yes. We’re expanding our line of low-sodium and no-salt-added foods, including low-sodium ready-to-serve soups. In 2010, we developed more than 300 control brand products that met our internal guidelines for responsible sodium content. Furthermore, we reformulated 132 control brand products, reducing sodium levels by an average of 19%.

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In terms of nutritional demons – first, it was calories, then fat, and now it’s sodium. What’s next?

We will begin to see a focus on the sugar content in foods. Everyone knows that sugar is found in sweets, like candy, cookies, cakes and ice cream, but sugar content is also often hidden in grocery store aisles. Reading the labels on products can help determine if sugar is one of the ingredients, but it has many aliases. While sucrose is a well-known sugar, other types include dextrose, fructose, glucose, lactose and maltose.

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Sourcing

How are you addressing the issue of depleting fish stocks?

We’ve made a commitment to source from sustainable sources all seafood sold at our retail locations by the end of 2013. The commitment covers all canned, frozen, fresh, wild and farmed seafood products in all categories. We’re working with partners, including WWF-Canada, the Marine Stewardship Council, marine scientists, conservation experts and fisheries, to achieve this goal.

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What does the Marine Stewardship Council symbol on some of your fish and seafood items mean?

Loblaw is proud to partner with the Marine Stewardship Council (MSC) – an independent, international non-profit organization that has set a global standard for the certification of fisheries that practice environmentally responsible, sustainable fishing methods. Many of our Blue Menu fish and seafood products, such as our Blue Menu Wild Albacore Tuna Mini Loin Portions, Blue Menu Encrusted Wild Keta Salmon Fillets and Blue Menu Wild Keta Salmon Cakes, bear the MSC certification symbol, which means that these products have been sourced from certified sustainable fisheries.

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What’s your position on local sourcing?

We are strongly committed to supporting local businesses and the Canadian economy. Supplying Canadian products remains a major priority, and we work diligently to uphold this commitment to our customers and Canadian producers.

Approximately 27% of our year-round produce purchases are home grown. Many of our food categories are exclusively sourced from Canadian producers, including fresh eggs, pork and poultry. At times, when local vendors can’t meet quantity or quality standards, we have to look elsewhere. Cost is a priority, as our focus is to provide customers with low prices every day.

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Why aren’t all of your products Canadian?

Our commitment is to source with integrity and give our customers the type of quality products they deserve and have come to expect from Loblaw. We also strive to bring Canadians products from around the world that will allow them to have new taste experiences, and we work diligently across the supply chain to ensure that’s exactly what they get. We believe that our customers should be provided with the information they need to make decisions about their purchases, and at many of our Loblaw banner stores, we also provide clear labelling around country of origin to help shoppers make those decisions.

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What are PC Organics products?

PC Organics products are made with ingredients grown without chemical pesticides or fertilizers, from farms using sustainable methods.

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What does the Free From label mean?

Our PC Free From product line includes fresh beef, pork and chicken – all of which are raised without the use of antibiotics or hormones, are vegetable-grain fed and contain no animal by-products.

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What are Free Run Eggs?

Our PC Free Run Eggs are from hens that live in an open, weather-sheltered barn environment, where they are free to roam, feed and nest.

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What’s your position on animal welfare?

We comply with government regulations on animal welfare, and, as per our supplier Code of Conduct, we only work with vendors who ensure that animals are treated in accordance with government and industry guidelines for humane treatment.

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How do you ensure fair labour practices among offshore vendors?

We insist that all vendors supplying Loblaw comply with our ethical standards. We also use a third-party firm to audit direct offshore vendors (factories, mills, packing houses and growing locations) to ensure good working conditions, including no child harassment, abuse or forced labour; fair pay and benefits; and adherence to health and safety regulations.

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Environment

What are you doing to reduce your carbon footprint?

The greatest opportunity for Loblaw to reduce its carbon footprint and lower operating costs is in the way we manage energy. Our efforts are focused on improving energy efficiency in our stores and transportation fleet, and on piloting renewable energy technologies. In 2010, we installed photovoltaic (PV) solar panels on the roofs of two stores in Ontario. We will add two more locations in Ontario in 2011. If the pilots are successful, we will expand to more stores in the future.

We use alternative refrigeration systems to reduce energy consumption and refrigerant use in store. We have made great strides in reducing our fuel consumption and carbon emissions by rolling out integrated transportation management systems to reduce empty miles, developing drive training programs and investing in new equipment which include anti-idling and hybrid technology.

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Did you achieve your goal of diverting one billion plastic shopping bags from landfill? If so, what’s next?

Loblaw is committed to environmental sustainability in our business including a reduction in the amount of plastic shopping bags used by our customers. We are happy to say that we achieved our goal in 2009 by diverting 1.3 billion plastic shopping bags from landfill.

The results in reducing plastic shopping bag use with the pay-for-bag approach speak for themselves. In 2010, our customers used 73% fewer plastic shopping bags than they did prior to the national pay-for-plastic shopping bag approach. Since 2007 we have reduced the number of plastic shopping bags from our stores by 2.5 billion.

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How do you handle waste?

Since 2007, we’ve been working towards diverting at least 70% of in-store and distribution centre waste. Today, corrugated cardboard, plastic film wrap, and metal and wood pallets are routinely recycled. In many stores, organic waste (such as spoiled fruits and vegetables) is diverted to compost or biogas facilities, and grease from in-store cooking is collected and converted to biodiesel. Even old truck tires are recapped and reused instead of going to landfill.

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What’s being done to reduce packaging?

Over the past few years, we’ve audited our product packaging in terms of its functionality and environmental impact. As a result of this work, we’ve set a target of reducing non-recyclable packaging on private label products by 50% by 2013. Actions include removing wax from most of our frozen product cartons so that they can be recycled, replacing plastic egg cartons with fibreboard cartons and multi-walled paper packages, and replacing tin ties for cookies with boxboard cartons.

We’re also working towards a reduction in the total amount of packaging used for our control brand products.

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Media

Careers

Why do I need to register?

Registration allows you to protect the information you submit to Loblaw Companies Limited. To help ensure this information is protected, only you should know the username and password you use for this site.

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Is my registration information secure?

Yes. Your use of the Loblaw Companies Limited career site (hosted by Kenexa©) is governed by the Privacy Policy provisions of Loblaw Companies Limited.

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How can I submit my resume/CV?

You can upload, edit, or delete up to five versions of your resume/CV and cover letter using the Resume/CV manager after logging in.

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How do I know my application has been received?

You will receive an e-mail acknowledging that Loblaw has received your résumé. We will also notify you if our recruiting team determines your skills and background match our current hiring needs.

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