Frequently asked questions
Marketplace is an expansion of our online shopping experience, allowing our customers to shop a large assortment of products that are not available in-store. Products are sold and shipped to our customers by trusted third-party sellers who are selected by our team. We strive to support our customers everyday needs by providing a convenient online shopping experience with fast and easy shipping and return options.
1. Access millions of shoppers across Canadian Households
2. Provide customers a trusted assortment by protecting sellers in a closed marketplace, surrounded by respected sellers
3. Grow with PC Optimum by leveraging Canada's largest loyalty program with over 18 Million Canadian members
4. Leverage the reach of Loblaw with leading supply chain partners, retail footprint and largest pick-up network in Canada
We offer a competitive rate to sell on our platform compared with other marketplaces operating in Canada, while providing additional value through our awesome PC Optimum loyalty program!
We also do not charge set-up or monthly fees.
If you sell authentic, top quality and trusted general merchandise products, we’d love to connect! Go here to get started.
Go here to provide us with your contact information and some details. If your products fit within our assortment, a member of our Business Development team will get in touch with you directly.
Our sellers offer two shipping options: standard and expedited. As shipping is defined and executed by our sellers, please note that costs, timing, and availability may vary. Where possible, standard shipping (as defined by individual seller) may be free (on marked items). Enter your postal code on the product page for up-to-date shipping cost and timing information.
The return period for all applicable products is sixty days (60) from the date that the customer receives the order. Depending on the reason for the return, you may be responsible for paying the related return shipping fee.
Payments of net sales proceeds will be remitted to your bank account fourteen (14) days after you have shipped the order for your products.
We encourage bilingual product listings, however the mandatory details for English and French include product titles and description.
We have a simple and intuitive seller portal platform where you will have full control of your product assortment, inventory and pricing.
At this time, we are unable to accept returns of Marketplace products in our stores.
Yes, we have a rigorous process to monitor any suspected fraud activities and we may, at our sole discretion, withhold for investigation, refuse to process, restrict shipping destinations for, stop, and/or cancel any of your transactions if they are suspected as fraud.
No, we have multiple fulfillment options that you can leverage to efficiently and effectively fulfill orders while delivering a great customer experience.
We can get you up and running in as little time as possible! In the past, we’ve had sellers onboard with us to become an active seller as quickly as 10 business days.
Loblaw's Marketplace frequently runs promotional campaigns throughout the year and sellers have the exciting opportunity to participate in these events highlighting and/or featuring their products.
Yes, Loblaw's Marketplace will evaluate the opportunity for offering PC Optimum points on certain products, and you may also reach out if you wish to participate in our loyalty program.
Our skilled team of seller support staff are ready to support you with everything from onboarding to sales growth - we’re here to help you succeed!
Apparel & Accessories, Health & Beauty and Grocery & Consumables.
All sellers are bound by the full Loblaw's Marketplace agreement & policies they accept when they join us, which are modified and updated from time to time and available within the seller portal.