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Read the story 

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Electric Vehicle

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By now you might have heard some exciting news about our transport fleet: Loblaw’s commitment to a sustainable and carbon-neutral future is gaining momentum as we work towards integrating the first battery electric and hydrogen fuel cell trucks into our operations. 

Driving towards net-zero 

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A photo of a forest with the sun shining through the trees. 

ESG by the numbers

Earlier this week, we released our 2023 ESG Report. This document is full of updates, statistics and successes about our efforts to both fight climate change and advance social equity. While the Report contains a wealth of important information, we know many of you will have a bit too much on the go to read it cover to cover. So, for those of us who are looking for more of an Executive Summary, we proudly present 10 (and a half) numbers that highlight our ESG successes from 2023: 

ESG by the numbers 

Keith standing outside the store around Valu-Mart employees, during the smudging ceremony. 

Roger's Valu-Mart

Diversity and inclusion

In the charming town of Dowling, Ontario, stands a humble grocery store known as Roger's Valu-Mart®. This store is not just a place for locals to gather their daily essentials; it has become a symbol of respect, reconciliation, and unity. 

Community

Roger's Valu-Mart takes a step towards reconciliation 

A photo of makeup products featured in Quo Beauty’s “Thoughtful Choices” collection.

Quo Beauty Terracycle image

An impactful collaboration that underscores Shoppers Drug Mart’s ongoing commitment to sustainability is underway. Quo Beauty has teamed up with TerraCycle®, a leading innovator in recycling, to pioneer new initiatives aimed at reducing plastic waste and promoting eco-conscious practices. 

Health and wellness

Quo Beauty and TerraCycle: Making beauty greener 

Anne stands inside her store with other colleagues wearing their language pins.

Anne Fontaine

When the enterprise approached Anne Fontaine about piloting a Language Pin program at the Winnipeg Real Canadian Superstore® location where she’s the Store Manager, she knew right away that it would be a winning idea.  

Creating a more welcoming store with Anne 

Jessica stands with her arms up in the air celebrating participating in a Run for Women event.  

Jessica Pickering 

The Shoppers Drug Mart® Run for Women isn't merely a race for Jessica Pickering, Senior Manager of Pharmacy Procurement; it's a unique opportunity for her to build connections, share stories and make an impact.  

People

Jessica's journey of empowerment and connection 

A photo of Danielle standing inside of her store. 

Danielle Poot

Inclusivity isn’t about having all the answers—it’s about the willingness to learn. That’s according to Danielle Poot, Front Store manager at a Shoppers Drug Mart® store in Winnipeg, MB.  

How Danielle promotes kindness and inclusivity  

A photo of a group of three woman smiling and looking into the distance. 

Impact Report 

As we celebrate International Women’s Day, and the many accomplishments of women worldwide, we want to also shine a light on the Shoppers Foundation for Women’s Health 2023 Impact Report. 

Making women's health visible: Our impact in 2023 

Asha stands inside her DC in front of a series of images on the wall.

Asha Farah

When seven-year-old Asha Farah moved from Mississauga to Cambridge, Ontario, with her family, she remembers feeling and acting differently in her new home. 

Asha uses music to connect to her roots 

A photo of Richard and his team holding the cheque. 

Masse's NoFrills

Richard Masse, who has spent 39 years in the grocery business, remembers when he and his wife Nancy became the co-owners of Masse’s No Frills in London, ON like it was yesterday. The year was 2010.  

Masse's No Frills: Winning the 2023 Feed More Families Champions Award 

Sofia stands with her arms crossed inside her Shoppers Drug Mart location

Sofia Fortune

Like many of us, I am in a personal season of transition that is sometimes really difficult to navigate. But despite what I’m going through, I show up to work every day and act like nothing’s wrong. The truth is, we ALL have our good and bad days. My relationships with my work family often provide me with comfort, support, and a distraction from my reality. I believe that many of my customers visit me for the same reasons. 

Culture

The beauty of connection 

Owners Rick, Kevin and Ryan Howe posing proudly in front of their strawberry vines growing in the fields of their family owned business Howe Farms. 

Howe family farm 

Supplier

It all began with family and strawberries. Howe Family Farms started their journey in the early 1900s, with a roadside market stand selling homegrown strawberries and other fresh produce. From supplying local fairs to grocery stores, Howe Family Farms takes great pride in having a long history of generational strawberry farming in the province of Ontario.  

Five generations of farm fresh

McGraw Seafood

What do crab legs, snowplows and Loblaw have in common? McGraw Seafood of course. Located in Tracadie-Sheila, New Brunswick, McGraw Seafood was purchased from its original founder by a group of fishermen in 1987.  

McGraw Seafood’s unique story where crab meets community 

Owners of Venetian Meats posing proudly in their retail store location in front of products on shelf.

Venetian Meats 

What began as a small business venture making salami in the backyard, grew into a local production facility that manufactures a gourmet line of dry cured and cooked deli meats.  

Venetian Meats – A family tradition since 1954 

Gord stands smiling inside a Shoppers Drug Mart location. 

Gord Forbes

Let’s turn the calendar back to 1961. John Diefenbaker was Prime Minister. A dozen eggs were 55 cents. West Side Story was number one at the box office. And Chubby Checker was dominating the charts with “Let’s Twist Again.”  

Gord celebrates six decades with Shoppers Drug Mart 

A collage of feature story photos of all the stories listed in the story. 

Jeff Brierley 

Jeff Brierley, store owner of Brierley’s Your Independent Grocer® and a member of the Planning Committee for The OC Transpo/Loblaw Christmas Food Drive event in Ottawa considers the weeks in the lead up to December 9, 2023, as one of his busiest in the year. He and his team worked tirelessly behind the scenes to organize one of Ottawa's largest annual single-day grocery store food drives.   

Feeding Ottawa: Jeff's big drive 

An aerial view of the community of Wabaseemoong in northern Ontario. 

Video story

In the bustling world of our business, there are many stories to be told, lessons to be learned, and moments to be shared – and this year is no exception.  

Watch: 3 videos you need to check out 

Loblaw stats

With 2023 coming to an end, there are many things to look back on and be proud of – as an organization and as Canada’s largest retailer. We’ve made some transformational changes and have been recognized for our work and impact in the DEI and ESG space, all with the overarching goal of helping Canadians Live Life Well.  

Did you know? 7 Loblaw stats you might have missed 

A photo of Marcel standing inside his store. 

Marcel Fogah

The first time Marcel Fogah saw ZooShare’s biogas plant, which is located across from the Toronto Zoo, he didn’t know what he was looking at. The manager of a Loblaws store in Toronto was on a walk through a nature park with his wife when they stopped at a lookout and spotted the plant’s green-domed roof. But he didn’t realize what it was until last month, when he went on a field trip to the plant alongside several social media influencers to learn more about how Loblaw’s inedible food waste is turned into renewable power.   

Marcel explores ZooShare's impact on food waste reduction 

A photo of a blue reusable shopping basket with the maxi logo on the side sitting on sand outside.

Maxi cleanup

Every day for the past seven years, Chantal Veilleux has visited the Lac des Soeurs in her hometown of Val-D’Or. “I like to go walking there with my dogs,” says the assistant manager of the city’s Maxi supermarket. But this past summer, she started to notice that the lake and trail that encircles it started filling up with trash.She had approached her municipality and the local police for help but received no response. So, when Chantal got the email from Montreal-based colleague Karine Mondor about participating in the Ocean Wise Shoreline Cleanup program, an initiative from the conservation organization to clean up pollutants and plastic waste in our waters sponsored by Loblaw, she jumped at the chance.  

From supermarket to shoreline: Chantal’s fight against plastic waste 

Food waste 

Nearly 30 people officially sit on Loblaw’s Food Waste Reduction Committee, with dozens more supporting the committee as it pursues a very important mandate – to develop the relationships, processes and reporting mechanisms required for Loblaw to send zero food waste to landfill by 2030.  

What I need you to know about food waste 

A photo of inside one of Loblaw’s stores that shows the LED lights and refrigeration. 

LEDs in stores

Unfortunately, there are environmental consequences to running a network of retail stores and pharmacies that serve nearly every community in the country. But you should know that we take our environmental impact seriously, as evidenced by the work we are doing to minimize the carbon footprint of our operation. One area of specific focus for us is store-level adaptations, especially around how we heat and cool our facilities, and how we better manage fridge and freezer cooling. These are often invisible changes that can have a massive impact.  

Environmental improvements you won’t see in our stores 

A photo of sokeysalmon at the seafood counter inside one of Loblaw’s stores. 

Sustainable seafood 

October is National Seafood Month, and for over a decade, Loblaw has been at the forefront of the sustainable seafood movement in Canada, a commitment that extends far beyond our shores to impact fisheries and ecosystems worldwide.  

Loblaw's journey to a sustainable seafood future 

An aerial photo of one of Loblaw’s electric trucks with the Provigo logo on the side. 

EV trucks 

Earlier this year, Loblaw announced that it had put its first electric truck on the road, serving stores in the Greater Montreal Area. Since then, 38 more electric short-haul trucks have either hit the road or been ordered, and the company has signed an agreement to purchase 5 hydrogen trucks to complete longer haul deliveries.  

Loblaw is driving towards net-zero 

A photo of a sunset in the prairies at dusk

Carbon commitments 

When asked about Loblaw’s carbon reduction goals, Sharla Paraskevopoulos – who leads the company’s vast Real Estate function – doesn’t mince words. 

Understanding Loblaw’s carbon reduction commitments 

Shenaz and employees smile inside their store’s beauty section. 

Shenaz Singh

“It’s a dark topic, but it needs to be talked about.” Shenaz Singh is referring to violence against women, which is a much more prevalent problem than many people realize. In fact,  more than 4 in 10 women in Canada have experienced some form of intimate partner violence in their lifetime.* 

Shenaz gives from the heart

A Joe Fresh model with a prosthetic leg from the Spring campaign, wearing a light green activewear set. 

Joe Fresh Spring campaign 

When Joe Fresh Art Direction Lead Talle Tian began thinking about the brand’s spring activewear campaign—which landed in stores in early 2023 and features a diverse range of models, including athlete Allison Lang, who wears a prosthetic leg—she wanted to do something a little bit different than the typical ‘new year, new you’ approach. 

Joe Fresh is championing diversity 

A photo of Bobby standing inside the office smiling. 

Bobby Gale 

​​​​​​​​​​​​​​​​​​​​​​​​​Our company has a long-standing commitment to be a diverse and inclusive place to work and shop. This is an important part of our purpose - Live Life Well - and our culture and values. Bobby Gale (they/them), Director, Analytical & Data Platforms at Loblaw, has long been an embodiment of this commitment, showcasing how a passion for DEI can shape a successful and impactful career.

Embracing diversity and leading change: Bobby's journey of success 

A photo of Dipak standing and smiling while wearing a President’s Choice Children’s Charity t-shirt. 

Dipak Pandya 

Category Director for Natural Food in Market Merchandising, Dipak Pandya, has been volunteering with President’s Choice Children’s Charity for over a decade.  

Dipak is passionate about Get to Give Day and you should be too 

Read our story

A photo of Malia standing outside smiling 

Malia Robinson 

Malia Robinson never saw herself going to university.  Academia wasn’t something that anyone in her family ever talked to her about. Plus, after high school, she went through a really hard time. 

How Loblaw is helping support Indigenous students like Malia

A photo showcasing several PC products whose packaging have been redesigned to be reusable or recyclable.

Golden Design Rules 

The challenges posed by plastic waste are well documented. Products can accumulate in landfill, pollute our oceans and landscapes, harm marine life and degrade ecosystems. Inconsistent methods of recyclability make the problem worse, by increasing waste volume and demoralizing those trying to do the right thing.  

No (plastic) stone left unturned 

A photo of two colleagues from a Real Canadian Superstore managing orders on the computer inside their store. 

PCX colleagues  

Products and services

New changes to PC Express™ have been rolled out across the Discount and Market divisions to improve colleagues’ experience using the platform for fulfilling orders. 

New and improved PC Express experience 

Staff at Ali’s NoFrills hold the $5,000 cheque while standing inside the store. 

Ali Khan 

Over the past six months, Ali’s NoFrills® in Toronto has donated almost 84,000 pounds of food to Faith Outreach Worship Centre, a Scarborough church that runs a busy food bank in the community. For the past five years, since franchise owner Ali Khan first arrived at the store, it has consistently provided the organization with produce, staples and other groceries through Second Harvest.  

Ali is feeding hungry community members  

Fabio and other members of the Shoppers Drug Mart team stand inside the Burlington location, cutting a red ribbon. 

Future of pharmacy  

At two Shoppers Drug Mart™ locations in Ontario, patients can now access pharmacy care from their pharmacists in a newly redesigned clinic space.  