Jaylynn’s connection beyond words

Jaylynn initially joined Real Canadian Superstore^® through a temporary placement as part of a public-school transition program that supports youth with disabilities entering the workforce. With the guidance of a mentor who used sign language during training, Jaylynn quickly showed dedication, earning a permanent role. Starting in the deli, Jaylynn initially struggled with the fast pace and continuous communication, as she was more accustomed to expressing herself through American Sign Language. But her colleagues adapted. Realizing verbal instructions weren't effective, they shifted to hands-on training.

"When they trained me hands-on, I could watch what was being done," Jaylynn explains. "That’s how I learned and got better. Since then, I've kept improving."

Today, Jaylynn is an integral part of the deli team. Communication flows smoothly using speech-to-text apps on phones, a method everyone has embraced. A small sign at her counter informs customers of her disability, but it's the natural, everyday interactions that define her experience. "We use the phone to communicate. You can talk into it, and the text appears," she explains. "It's just a normal part of our day."

This commitment to accessibility extends beyond individual teams. In partnership with the Canadian Hard of Hearing Association, Loblaw also installs hearing loops in some stores – systems that transmit sound directly to hearing aids and cochlear implants, making speech clearer in noisy environments.

Outside of work, Jaylynn enjoys spending time outdoors with her family. Her role at Real Canadian Superstore is a source of pride, marking the achievement of a personal goal: to be happily and gainfully employed. “The best part of my job,” she explains, “is the challenge and the chance to grow.”

As we close National Disability Employment Awareness Month, Jaylynn offers this message to others with disabilities: "Be open and accepting. I disclosed my disability and was accepted. Others shouldn’t hesitate to do the same."

Jaylynn's story shows how embracing individual strengths, fostering a supportive environment and using simple tools can break down barriers – building inclusive workplaces where every team member can thrive.

Loblaw remains dedicated to creating such environments, partnering with organizations like Ready, Willing & Able(Open in a new tab), which supports employment for persons with disabilities and helps employers foster inclusive hiring.