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With 2023 coming to an end, there are many things to look back on and be proud of – as an organization and as Canada’s largest retailer. We’ve made some transformational changes and have been recognized for our work and impact in the DEI and ESG space, all with the overarching goal of helping Canadians Live Life Well.  

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Jeff Brierley, store owner of Brierley’s Your Independent Grocer®, posing proudly with products offered at the Riverside South Community Table Food Bank being hosted in his store.  

Jeff Brierley

Community

From coaching basketball across the street from his store, to delivering baskets of food with his family to those in need during the holiday season, Jeff Brierley always knew he wanted to serve his local community.  

People

Setting the table for compassion 

Chad Jakeman, his brother and parents are all smiles on the family farm, awaiting another great season ahead.  

Jakeman’s Maple Products

Supplier

If there is one thing we can all agree on, it’s that ‘maple anything’ is a staple in many households across Canada. Whether it’s sandwiched in between two cookies or wrapped around a stick, there is no denying its level of deliciousness.  

Tapping into success 

Julie stands inside her store in front of the Joe Fresh department.

Julie Aboud

This June, all 11 of our Ottawa Loblaws stores came together to help raise money for BGC (formerly known as Boys and Girls Club) Day. The stores hosted a day filled with charity BBQs, face painting, raffles and more, in support of BGC Ottawa to make it an unforgettable day of giving back.  

BGC Day: A celebration of community collaboration 

Sarah standing behind the desk inside of the garden centre at her store.

Sarah Tompkins

Start your career

When 18-year-old Sarah Tompkins rang in the first customer at the new Zehrs on Bayfield Street in Barrie, ON, she never would’ve expected to be doing it again almost 23 years later when the store re-opened once again as a Zehrs after converting to a Loblaws in 2014. 

From cashier to manager: Sarah's career journey at Zehrs

Michelle stands, smiling, inside her Shoppers Drug Mart location store.  

Michelle Bataclan

At Shoppers Drug Mart®, we are proud to celebrate the diversity of our people, recognizing that everyone's journey is unique, and we are all deserving of respect and support. Meet Michelle Bataclan, a talented Beauty Manager at a Shoppers Drug Mart store in Scarborough, ON, whose story is a testament to courage and determination. 

Michelle’s journey of acceptance and success 

Ian Metcalf

Meet Ian Metcalfe, Director of Visual Merchandising and Licensed Product at Joe Fresh. Ian is a multi-talented individual who spends his free time drawing, travelling, visiting museums, and enjoying the company of his beloved cat, Bernie. Ian's latest endeavour, The Everybody Bloom Pride Collection, carries a deeper meaning. As an openly queer colleague, Ian was thrilled to create a design that celebrates the joy, beauty, and diversity of the 2SLGBTQIA+ community. 

Joe Fresh launches Everybody Bloom Pride collection 

Morello’s Your Independent Grocer store owners David and Kimberley Morello smiling proudly alongside Ted Dawes after this year’s Ted on the Roof fundraiser in support of leukemia and lymphoma research. 

Ted on the roof

If you asked David Morello what he envisioned for the future of his Your Independent Grocer® (YIG) location in Peterborough, Ont. when he became store owner with his wife in 2000, you can bet that it wouldn’t have involved a member of the local community camping out on the store rooftop annually, for 96 hours, for 20 years. 

Raising the roof for cancer research 

A photo of Melissa standing inside her store. 

Melissa Bouchard

Melissa Bouchard has been practicing Indigenous teachings her whole life, but in the past few years, she’s found it particularly important to learn about her heritage—and to talk about her culture with the non-Indigenous people in her life.  

Melissa is honouring Indigenous heritage  

A photo of David standing in his Zehrs uniform inside the store.  

David McDonnell-Lye

Nearly 21 years ago to this day, marks what would become a life-changing journey both personally and professionally, for David McDonnell-Lye, Health and Wellness Manager of Zehrs® in Welland, Ont. It was a time when he would announce being a member of the 2SLGBTQIA+ community…by accident.  

Finding Pride in unexpected moments 

A photo of a person in a panda suit showcasing many of the native plants Loblaw garden centres carry 

native plants

Growing native plants is a meaningful action that helps provide essential food and habitat for wildlife. But that’s not all! Native plants have evolved in step with local conditions, so they’re easier to grow and keep healthy as well as being pretty to attract pollinators (and impress your neighbours).  

Native plants: Giving nature a helping hand  

Jessica standing next to a display of eyeglasses, picking up a pair.

Jessica Lucas

In the town of Listowel, Ontario, Jessica Lucas, an Optician at the Zehrs® store, has made a name for herself not only for her professional skills but also for her genuine passion for helping others. Since joining Loblaw in 2010, Jessica's commitment to enhancing her patients' vision has been evident in every interaction. 

Jessica brings clarity and care to her community 

Beth holding her phone while using the PC Health app. 

Beth Fournier

Health and wellness

Meet Beth Fournier. As the Senior Director of Finance for Loblaw Real Estate and Loblaw Technology, Beth is no stranger to seeking out solutions that are both efficient and valuable. Cue: the PC Health™ app. 

Technology and digital

Beth’s prescription refills made easier with PC Health 

Justin Charummoottil 

Within hours of attending last year's Sustainability and Social Impact webinar, Justin Charummoottil, Specialist, Systems and Analytics, Wellwise by Shoppers™ opened his spreadsheet and calculator to work out the math on how much paper was used across Wellwise by Shoppers stores in a year.  

Justin plants 360 trees to offset Paper usage 

Nathan standing inside of his Shoppers Drug Mart store with shelves behind him in the background.     

Nathan Coffill

For Nathan Coffill, Associate-Owner of two Shoppers Drug Mart® locations in New Brunswick, giving back to the local community is both a passion and a privilege. For the past seven years Nathan and his teams have been working with their local YMCA and Skills Launch New Brunswick to better support newcomers in their Saint John community.  

Helping newcomers feel at home in New Brunswick 

A photo of a forest with the sun shining through the trees. 

ESG by the numbers

Earlier this week, we released our 2023 ESG Report. This document is full of updates, statistics and successes about our efforts to both fight climate change and advance social equity. While the Report contains a wealth of important information, we know many of you will have a bit too much on the go to read it cover to cover. So, for those of us who are looking for more of an Executive Summary, we proudly present 10 (and a half) numbers that highlight our ESG successes from 2023: 

ESG by the numbers 

Keith standing outside the store around Valu-Mart employees, during the smudging ceremony. 

Roger's Valu-Mart

In the charming town of Dowling, Ontario, stands a humble grocery store known as Roger's Valu-Mart®. This store is not just a place for locals to gather their daily essentials; it has become a symbol of respect, reconciliation, and unity. 

Roger's Valu-Mart takes a step towards reconciliation 

A photo of makeup products featured in Quo Beauty’s “Thoughtful Choices” collection.

Quo Beauty Terracycle image

An impactful collaboration that underscores Shoppers Drug Mart’s ongoing commitment to sustainability is underway. Quo Beauty has teamed up with TerraCycle®, a leading innovator in recycling, to pioneer new initiatives aimed at reducing plastic waste and promoting eco-conscious practices. 

Quo Beauty and TerraCycle: Making beauty greener 

Anne stands inside her store with other colleagues wearing their language pins.

Anne Fontaine

When the enterprise approached Anne Fontaine about piloting a Language Pin program at the Winnipeg Real Canadian Superstore® location where she’s the Store Manager, she knew right away that it would be a winning idea.  

Creating a more welcoming store with Anne 

Jessica stands with her arms up in the air celebrating participating in a Run for Women event.  

Jessica Pickering 

The Shoppers Drug Mart® Run for Women isn't merely a race for Jessica Pickering, Senior Manager of Pharmacy Procurement; it's a unique opportunity for her to build connections, share stories and make an impact.  

Jessica's journey of empowerment and connection 

A photo of Danielle standing inside of her store. 

Danielle Poot

Inclusivity isn’t about having all the answers—it’s about the willingness to learn. That’s according to Danielle Poot, Front Store manager at a Shoppers Drug Mart® store in Winnipeg, MB.  

How Danielle promotes kindness and inclusivity  

A photo of a group of three woman smiling and looking into the distance. 

Impact Report 

As we celebrate International Women’s Day, and the many accomplishments of women worldwide, we want to also shine a light on the Shoppers Foundation for Women’s Health 2023 Impact Report. 

Making women's health visible: Our impact in 2023 

Asha stands inside her DC in front of a series of images on the wall.

Asha Farah

When seven-year-old Asha Farah moved from Mississauga to Cambridge, Ontario, with her family, she remembers feeling and acting differently in her new home. 

Asha uses music to connect to her roots 

A photo of Richard and his team holding the cheque. 

Masse's NoFrills

Richard Masse, who has spent 39 years in the grocery business, remembers when he and his wife Nancy became the co-owners of Masse’s No Frills in London, ON like it was yesterday. The year was 2010.  

Masse's No Frills: Winning the 2023 Feed More Families Champions Award 

Sofia stands with her arms crossed inside her Shoppers Drug Mart location

Sofia Fortune

Like many of us, I am in a personal season of transition that is sometimes really difficult to navigate. But despite what I’m going through, I show up to work every day and act like nothing’s wrong. The truth is, we ALL have our good and bad days. My relationships with my work family often provide me with comfort, support, and a distraction from my reality. I believe that many of my customers visit me for the same reasons. 

Culture

The beauty of connection 

Owners Rick, Kevin and Ryan Howe posing proudly in front of their strawberry vines growing in the fields of their family owned business Howe Farms. 

Howe family farm 

It all began with family and strawberries. Howe Family Farms started their journey in the early 1900s, with a roadside market stand selling homegrown strawberries and other fresh produce. From supplying local fairs to grocery stores, Howe Family Farms takes great pride in having a long history of generational strawberry farming in the province of Ontario.  

Five generations of farm fresh

McGraw Seafood

What do crab legs, snowplows and Loblaw have in common? McGraw Seafood of course. Located in Tracadie-Sheila, New Brunswick, McGraw Seafood was purchased from its original founder by a group of fishermen in 1987.  

McGraw Seafood’s unique story where crab meets community 

Owners of Venetian Meats posing proudly in their retail store location in front of products on shelf.

Venetian Meats 

What began as a small business venture making salami in the backyard, grew into a local production facility that manufactures a gourmet line of dry cured and cooked deli meats.  

Venetian Meats – A family tradition since 1954 

Gord stands smiling inside a Shoppers Drug Mart location. 

Gord Forbes

Let’s turn the calendar back to 1961. John Diefenbaker was Prime Minister. A dozen eggs were 55 cents. West Side Story was number one at the box office. And Chubby Checker was dominating the charts with “Let’s Twist Again.”  

Gord celebrates six decades with Shoppers Drug Mart 

A collage of feature story photos of all the stories listed in the story. 

Jeff Brierley 

Jeff Brierley, store owner of Brierley’s Your Independent Grocer® and a member of the Planning Committee for The OC Transpo/Loblaw Christmas Food Drive event in Ottawa considers the weeks in the lead up to December 9, 2023, as one of his busiest in the year. He and his team worked tirelessly behind the scenes to organize one of Ottawa's largest annual single-day grocery store food drives.   

Feeding Ottawa: Jeff's big drive 

An aerial view of the community of Wabaseemoong in northern Ontario. 

Video story

In the bustling world of our business, there are many stories to be told, lessons to be learned, and moments to be shared – and this year is no exception.  

Watch: 3 videos you need to check out 

A photo of Marcel standing inside his store. 

Marcel Fogah

The first time Marcel Fogah saw ZooShare’s biogas plant, which is located across from the Toronto Zoo, he didn’t know what he was looking at. The manager of a Loblaws store in Toronto was on a walk through a nature park with his wife when they stopped at a lookout and spotted the plant’s green-domed roof. But he didn’t realize what it was until last month, when he went on a field trip to the plant alongside several social media influencers to learn more about how Loblaw’s inedible food waste is turned into renewable power.   

Marcel explores ZooShare's impact on food waste reduction 

A photo of a blue reusable shopping basket with the maxi logo on the side sitting on sand outside.

Maxi cleanup

Every day for the past seven years, Chantal Veilleux has visited the Lac des Soeurs in her hometown of Val-D’Or. “I like to go walking there with my dogs,” says the assistant manager of the city’s Maxi supermarket. But this past summer, she started to notice that the lake and trail that encircles it started filling up with trash.She had approached her municipality and the local police for help but received no response. So, when Chantal got the email from Montreal-based colleague Karine Mondor about participating in the Ocean Wise Shoreline Cleanup program, an initiative from the conservation organization to clean up pollutants and plastic waste in our waters sponsored by Loblaw, she jumped at the chance.  

From supermarket to shoreline: Chantal’s fight against plastic waste 

Food waste 

Nearly 30 people officially sit on Loblaw’s Food Waste Reduction Committee, with dozens more supporting the committee as it pursues a very important mandate – to develop the relationships, processes and reporting mechanisms required for Loblaw to send zero food waste to landfill by 2030.  

What I need you to know about food waste 

A photo of inside one of Loblaw’s stores that shows the LED lights and refrigeration. 

LEDs in stores

Unfortunately, there are environmental consequences to running a network of retail stores and pharmacies that serve nearly every community in the country. But you should know that we take our environmental impact seriously, as evidenced by the work we are doing to minimize the carbon footprint of our operation. One area of specific focus for us is store-level adaptations, especially around how we heat and cool our facilities, and how we better manage fridge and freezer cooling. These are often invisible changes that can have a massive impact.  