Accessibility

Loblaw is committed to providing goods, services and employment in an integrated and accessible manner that respects the dignity and independence of persons with disabilities.

Our Multi-Year Accessibility Plan outlines Loblaw’s strategy to prevent and remove barriers to accessibility and describes the Company’s progressive approach to meeting or exceeding applicable legal and regulatory requirements, including those set out in human rights and accessibility-related legislation. This Plan is a continually expanding and fluid document that will be updated at least every five years, as Loblaw’s accessibility strategy evolves.

Loblaw strives at all times to provide its goods and services in a way that respects the dignity and independence of persons with disabilities. We are committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.

Loblaw welcomes questions and feedback about how we provide goods and services to all of our customers. Members of the public may ask questions or provide feedback in the format most convenient to them, including:

• In-person at a store,

• By telephone at 1-800-296-2332,

• In writing to Loblaw Companies Limited, c/o Customer Service, 1 President’s Choice Circle, Brampton, Ontario L6Y 5S5,

• Online through our banner websites.

Loblaw's Accessibility Compliance Reports filed under the Accessibility for Ontarians with Disabilities Act (AODA) are available to members of the public upon request.

To request a copy of Loblaw's 2026 AODA Compliance Report, please contact us through any of the following channels:

• By telephone at 1-800-296-2332,

• In writing to Loblaw Companies Limited, c/o Customer Service, 1 President's Choice Circle, Brampton, Ontario L6Y 5S5,

• Online through our banner websites.

The report can be provided in an accessible format upon request.