Upcoming Supplier Portal Outage
October 29, 2020
In support of regular scheduled maintenance, there will be a Loblaw Supplier Portal outage taking place between 5:00 p.m. (ET) Friday October 30 and 5:00 p.m. (ET) Saturday October 31, 2020. During this timeframe, users will not be able to login to Loblaw.ca/supplier and access any portal applications.
Loblaw Supplier Portal
Review important information, stay up-to-date with new processes and access the tools you need to do business with us.
Are you a current supplier, but don’t have access to the portal?
Reach out to your organization’s Portal Administrator, or complete this Portal support form.
Legal and terms
After logging in to the Loblaw Supplier Portal (“Portal”), you may be prompted to: (i) if this is your first time logging into the Portal, review and accept the Terms and Conditions that govern your use of the Portal, the Supplier Code of Conduct and the Supplier Communication Standard of Conduct (collectively, “Governing Documents”); (ii) if you are returning to the Portal, re-review and re-accept the Governing Documents on an annual basis; or (iii) if Loblaw has updated the Governing Documents, review and accept the updated Governing Documents. Following your review of the Governing Documents and/or their updates, please note that clicking on the “Accept and Continue” button constitutes your acceptance of the Governing Documents and/or their updates and your agreement to be bound by them. Please share the Governing Documents with your senior management and other individuals in your organization who conduct business with Loblaw. If you do not accept the Governing Documents and/or their updates, you will not be provided with access to the Portal.
As Canada’s food and pharmacy leader, and the nation’s largest retailer, we provide Canadians with grocery, pharmacy, health and beauty, apparel, financial services and mobile products and services. With about 1 billion transactions every year, our purpose — to help Canadians Live Life Well® — puts the needs and wellbeing of Canadians first.
We’re always looking for new suppliers. If you’re interested in becoming a supplier contact us and tell us a bit about your organization and the products you sell, and we’ll put you in touch with a Category Manager.
The terms and conditions of the below Non-Disclosure Agreements (NDA) and Terms of Discussion will apply to our discussions with respect to any Control Brand Opportunity and/or a potential supply arrangement. By communicating with us, [either by phone, email, in person or otherwise] you will be deemed to have reviewed and agreed to both the NDAs and the Terms of Discussion. Please be aware that any communications we have with you about a potential supply arrangement DOES NOT create such an arrangement or any obligation on the part of Loblaw or its affiliates to carry any of your product(s). Let us know, by email, if you have any questions, well in advance of any meeting with us.
Help and policies
Supplier portal help
Loblaw Portal Administrator
A Loblaw Portal Administrator is the primary contact within their organization for the Loblaw Supplier Portal. The Loblaw Portal Administrator is able to manage access for users in their organization to specific applications required through the Loblaw Supplier Portal. In addition, they have the ability to onboard new users to the Loblaw Supplier Portal, as well as offboard users as they leave the organization or change roles. The Loblaw Portal Administrator is the first point of contact for users with questions on the Loblaw Supplier Portal. For more information on the Loblaw Portal Administrator, please refer to the Managing Loblaw Portal Users – Reference Guide for Loblaw Portal Administrator found on Loblaw.ca/Supplier.
Once logged into the Loblaw Supplier Portal, you can determine if you are the Loblaw Portal Administrator by clicking the Profile icon at the top of the Loblaw Supplier Portal and selecting User Admin. Only Loblaw Portal Administrators will have this selection, which provides information on users in their organization with access to the Loblaw Supplier Portal. Clicking Portal Admin Info will also display your contact information as the Loblaw Portal Administrator for your organization.
Loblaw Portal Administrators are generally the users that initiate the setup of their organization as a Loblaw Supplier. As a Loblaw Portal Administrator, you will receive an email once your organization has been successfully setup in the Loblaw Supplier Portal. It is also possible the primary Loblaw Portal Administrator for your organization assigned you as a secondary Portal Administrator to assist them.
Once you complete the initial profile creation process in the Loblaw Supplier Portal, you can set up additional users in your organization to access the portal. As the primary Loblaw Portal Administrator, you can select a secondary and optional Loblaw Portal Administrator from these users. The secondary and optional Loblaw Portal Administrators will have the same access and capabilities as you. The secondary Loblaw Portal Administrator can remove you from the primary Loblaw Portal Administrator role, making them the new primary Loblaw Portal Administrator for your organization. Organizations can have up to three Loblaw Portal Administrators. Loblaw Portal Administrators cannot remove themselves as Loblaw Portal Administrators.
The amount of time required by a Loblaw Portal Administrator is determined by the number of users in their organization with access to the Loblaw Supplier Portal. The Loblaw Portal Administrator is responsible for the initial setup of users in their organization on to the portal and is the first point of contact for their users’ questions. A Loblaw Portal Administrator can assign users in their organization as secondary and optional Loblaw Portal Administrators to assist with Loblaw Portal Administrator functions.
You will become a Loblaw Portal Administrator once you have completed all the requirements on the Supplier onboarding checklist in the Loblaw Supplier Portal. Once your Supplier has been successfully setup to do business with Loblaw, you will receive a confirmation email that your Supplier is setup and that you are the Loblaw Portal Administrator for your organization. At this point, you can begin setting up new users in your organization with access to the Loblaw Supplier Portal and its applications.
Loblaw Supplier Portal
If you are currently a Loblaw Supplier Portal user, you can identify who your Loblaw Portal Administrator is by clicking the Profile icon in the top right corner of the Loblaw Supplier Portal and selecting Portal Admin Info. This screen will identify your Portal Administrator(s). If you are not currently a Loblaw Portal user, you can identify who your Loblaw Portal Administrator is by asking a colleague in your organization with access to the Loblaw Supplier Portal who your organization’s Loblaw Portal Administrator is. If you still do not know who your Loblaw Portal Administrator is, submit an inquiry through the Loblaw Supplier Portal Support Form found on Loblaw.ca/Supplier.
If this is your first time logging into the Loblaw Supplier Portal through Loblaw.ca/Supplier, you must use the username and temporary password emailed to you to login. If you did not receive an email to your inbox, check your junk mail. If you have already logged into Loblaw.ca/Supplier using the username and password we emailed you, you can click the Forgot Password link, which will take you through the steps to reset your password.
Your username and temporary password to access the Loblaw Supplier Portal will be emailed to the address you provided Loblaw Companies Limited. If you did not receive an email to your inbox, check your junk mail. If you cannot find the email, contact your Loblaw Portal Administrator as they can verify if you are setup in the Loblaw Supplier Portal. If you are not setup, your Loblaw Portal Administrator can create you as a new user. If you are setup, but cannot login, please use the Help form located at Loblaw.ca/Supplier to submit this issue to Loblaw.
Contact your Loblaw Portal Administrator for access to the Loblaw Supplier Portal. Only your Loblaw Portal Administrator can grant you access to the Loblaw Supplier Portal. Once access is granted and you login to the portal for the first time, you will be required to go through the initial profile creation process. Once your profile is setup, you can login to the Loblaw Supplier Portal through Loblaw.ca/Supplier.
Contact your Loblaw Portal Administrator for access to Loblaw Supplier Portal applications. Only your Loblaw Portal Administrator can grant you access to the applications you need to conduct business on the Loblaw Supplier Portal.
Google Chrome is the recommended internet browser to access the Loblaw Supplier Portal and Supplier Workflow, however, the following internet browsers can also be used:
Google Chrome (most up to date version available)
Internet Explorer (version 11.1 or higher)
Safari (most up to date version available)
Firefox (most up to date version available)
You will also need to turn off pop-up blockers in your preferred internet browser. Please refer to the Loblaw Supplier Portal Browser Settings job aid in the Help section of Loblaw.ca/Supplier for instructions on disabling pop-up blockers.
Your first point of contact for any questions or issues related to Loblaw Supplier Portal access is your Loblaw Portal Administrator.
For all other questions, please refer to the reference support material on Loblaw.ca/Supplier. A Loblaw Supplier Portal Support Form found on Loblaw.ca/Supplier is also available for questions you may still have after reviewing the support materials.
Have supplier questions?