Privacy Policy
July 1, 2026
We have updated our privacy policy.
As part of the transition of PC Financial and PC Insurance to EQ Bank, we’ve updated the Loblaw Privacy Policy and related privacy notices. We’ve also refreshed our policies to better reflect our current privacy and advertising practices. The updated policies take effect July 1, 2026.
An update from Galen on protection for our customers and colleagues
Statements
March 21, 2020
An update from Galen on protection for our customers and colleagues
Hi Everyone,
As I mentioned Thursday, things continue to evolve quickly. I would like to keep updating you with the most current information and make sure I can address any concerns or misinformation that may be out there. So, for the next little while, I will communicate using a simple bulletin format. Today, there are three important things:
• As part of our ongoing effort to protect you and our colleagues, we have acquired plexiglass shields for the checkout counters and we've started installing them in stores
• We continue to work around the clock to secure medical grade masks, hand sanitizer, and gloves for store colleagues in the face of a worldwide shortage of all three. We are making progress and are sending them directly to stores as we get them. But, for a little while longer supply will be inconsistent
• Health Canada continues to advise that: frequent hand washing, minimal touching, and social distancing are the best defence against the virus. Feedback from stores across the country indicate that the things we announced yesterday are working
Colleague well-being remains our highest priority. Thank you for the incredible feedback you have been sending to recognize our dedicated store teams. Reading them touched my heart. We will share them everywhere. And thank you for keeping up your end by practicing social distancing while you shop. Keep the stories coming. No doubt you will hear from me again soon.
Galen Weston
Who do I contact with privacy questions?
If you have any questions about how we handle your personal information, please contact the appropriate Privacy Office noted below. If you have a program, product, service, or are participating in a promotion, contest or event that is offered by us with a third party, the third party may hold your personal information. If you have any questions or concerns related to them, we will direct you to the appropriate party so that you may make enquiries as to that party’s privacy policies and practices.
Loblaw privacy questions: For all privacy questions or requests related to Loblaw, including requests to close your accounts, access or correct your information, submit your request in writing through the Privacy Request Form(Open in a new tab).
Additional contact details:
Loblaw Corporate Office - Privacy Office: Email: loblawprivacy@loblaw.ca(Open in a new tab) Phone: 1-855-416-1244 (Open in a new tab) Address: Loblaw Privacy Office 1 President’s Choice Circle, Brampton, ON L6Y 5S5
Lifemark privacy questions: For all privacy questions or requests related to Lifemark, please contact the Lifemark Privacy Office referenced below:
Privacy Officer – Lifemark Health Group Email: privacyofficer@lifemark.ca(Open in a new tab) Phone: 1-866-446-3080 (Open in a new tab) Address: 243 Consumers Rd, 12th floor North York, Ontario M2J 4W8
